At LO7A, we strive to provide high-quality products that satisfy our customers, and we are committed to transparency in our policies, especially since all our products are made-to-order.

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🔁 Returns & Exchanges

Since our illuminated plates are custom-made per customer request, we:

• Do not accept returns or exchanges once production has started

• Orders cannot be canceled after processing or design has begun

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❌ Cases Not Eligible for Return

• Customer changes their mind after the order has been processed

• Mistakes in image or design selection by the customer

• Shipping delays caused by courier companies or circumstances beyond our control

• Minor differences in color or lighting due to screen variations

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✅ Cases Eligible for Compensation or Exchange

We provide compensation or exchanges only in the following cases:

• The product arrives damaged or defective

• There is an error in production that does not match the approved order

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📌 Conditions

• Notify us within 48 hours of receiving the order

• Provide clear photos or videos showing the issue

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🔧 Resolution Process

If the issue is confirmed:

• The product will be replaced at no additional cost
  or

• A full or partial refund will be issued depending on the situation and the store’s discretion

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📦 Shipping in Case of Exchange

• The store covers shipping costs if the error is on our side

• The customer covers shipping costs if the error is due to providing incorrect information

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⏱️ Processing Time

• Requests are reviewed within 3–5 business days

• The customer will be notified of the outcome via official communication channels

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📞 Contact Us

For any inquiries regarding returns or exchanges, please contact us via:

• The store’s official email

• Our approved communication channels

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LO7A – LOHA ART TRADING
Crafted to your taste… and we guarantee your rights ✨